Shipping policy

Once your order has been shipped, you will receive an email containing your shipment’s tracking information. This allows you to monitor the progress of your delivery in real time.

Tracking Information

Please allow 1-4 business days after your order has been shipped for tracking information to be updated online by the carrier. If tracking details do not appear immediately, rest assured they will be available soon.

Shipping Carrier and Delivery Timeline

International orders are shipped using DHL services, while domestic orders within Australia are shipped via local post. Principal shipping updates will also be provided via email.

Orders are prepared and shipped with care to ensure quality. Please allow 1-3 business days for processing, followed by an estimated delivery timeframe of 3-7 business days. Delivery durations may vary depending on the destination and selected shipping option.

Customs and Duties

We ship orders on a Delivery Duties Unpaid (DDU) basis, meaning any customs duties or import taxes are charged once the parcel arrives in the destination country. These fees are the responsibility of the recipient and must be paid before final delivery.

Important note: These charges are imposed by local governments and are not controlled, determined, or collected by OBJECT 22 or our shipping providers. We have no control over these charges and cannot provide exact costs, as customs policies and import duties vary by country. To avoid unexpected fees, we recommend contacting your local customs office for more information.

All packages will be labeled as merchandise, and customs duties and fees are not included in the shipping costs. The declared value of packages cannot be adjusted, nor can items be marked as gifts to reduce customs charges.

USA TARIFFS UPDATE

As of August 29th, new U.S. tariffs may apply to products purchased from outside the United States. At this stage, there is potential for a 10% tariff to be charged on orders.

Please note:

  • Tariff charges are the responsibility of the customer and are not included at checkout.

  • Shipping times may also be affected, as U.S. Customs procedures adjust to these changes.

This situation is evolving, and we will continue to provide updates as more information becomes clear.

We truly appreciate your patience and support while we navigate these changes together.

Loss, Theft, or Damage During Transit

OBJECT 22 is not responsible for packages that are lost, stolen, or damaged during transit. If such issues arise, customers are advised to file a claim directly with the shipping carrier. We recommend retaining all relevant shipping and tracking information for reference when filing claims.

Thank you for your understanding and support. If you have any further questions about our shipping policy, please feel free to reach out to our customer service team.